SURATMAN, J.; NASUTION, R. H.; HARAHAP, U. N.; SYAHPUTRA, I.; SILABAN, R. C. ANALISIS TINGKAT KEPUTUSAN PASIEN BPJS TERHADAP KUALITAS PELAYANAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT. Jurnal Simetri Rekayasa, [S. l.], v. 2, n. 2, p. 137–146, 2020. Disponível em: https://jurnal.harapan.ac.id/index.php/JSR/article/view/670. Acesso em: 11 jul. 2025.